- (803) 648-5460
- contact@ncite.net
- Mon - Fri, 8 AM - 5 PM
FAQs
Find answers to common questions about NCITE Solutions Group, our managed IT services, technical support, and how we work with businesses throughout the CSRA and Southeast.
Still have questions? We’re just a call or message away.
Find answers to common questions about NCITE Solutions Group, our managed IT services, technical support, and how we work with businesses throughout the CSRA and Southeast.
Still have questions? We’re just a call or message away.
Find answers about our services, technical support, and working with NCITE Solutions Group.
We couldn’t find an answer matching your search. Contact NCITE, and our team will be happy to help.
Ask a QuestionNCITE Solutions Group has been serving businesses since 2004. Headquartered in Aiken, South Carolina, we bring more than two decades of hands-on technology experience, dependable service, and long-term client relationships to businesses throughout the CSRA and Southeast.
NCITE supports small and midsize businesses, professional offices, medical and dental practices, and organizations with multiple locations. Whether you have a handful of computers or a more complex technology environment, we tailor our services to your business needs, operations, and budget.
No. While our primary focus is providing managed IT services and technology solutions for businesses, we also offer residential computer repair and technical support for homes in Elgin, Lexington, and Camden. Our team can assist with computer troubleshooting, hardware repairs, upgrades, virus removal, and other common technology issues.
NCITE is headquartered in Aiken, South Carolina, and provides hands-on, on-site IT support throughout Aiken, Augusta, and the surrounding Central Savannah River Area (CSRA). We also deliver remote managed IT, cybersecurity, Microsoft 365, and cloud services to businesses throughout South Carolina, Georgia, North Carolina, and the Southeast. On-site availability outside our primary service area depends on location and service requirements.
NCITE believes businesses deserve more than someone who simply fixes computers. We take a proactive, relationship-driven approach to managing technology, combining local, hands-on support with comprehensive IT expertise. From the cable in the wall to the cloud, we take ownership, coordinate with vendors, and work toward lasting solutions.
A managed IT services provider acts as your outsourced IT department, proactively monitoring, maintaining, securing, and supporting your technology. Instead of waiting for something to break, NCITE works to prevent problems, reduce downtime, and keep your systems operating reliably through ongoing management and support.
Getting started begins with a conversation about your business, technology environment, and current challenges. Our team evaluates your needs, recommends appropriate solutions, and develops a plan for implementation and ongoing support. We make the transition straightforward and work with your existing systems and vendors whenever possible.
Yes. NCITE offers 24/7 monitoring for covered systems to help identify potential issues and security concerns. Our standard support hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern. After-hours and emergency assistance may be available depending on your service agreement and the nature of the issue. Continuous monitoring does not necessarily include around-the-clock staffed helpdesk support.
Absolutely. NCITE supports businesses with multiple offices, remote employees, and hybrid work environments. Through remote management, secure connectivity, Microsoft 365, cloud services, and coordinated on-site support where available, we help keep your team connected, productive, and secure regardless of where they work.
Yes. NCITE regularly coordinates with internet providers, software vendors, telecommunications companies, and other technology partners. We help troubleshoot issues, manage technical communications, and coordinate solutions so your business isn’t left navigating multiple vendors on its own.
Services & Security
How NCITE protects, manages, and supports your business technology.
Our managed IT services can include proactive monitoring, system maintenance, helpdesk support, endpoint management, patch management, network oversight, and technology planning. Services are tailored to your business environment and defined in your managed services agreement, providing dependable support and predictable technology management.
Yes. NCITE provides layered cybersecurity solutions designed to help protect businesses against ransomware, phishing, unauthorized access, and other evolving threats. Services can include endpoint protection, multi-factor authentication, email security, security monitoring, vulnerability management, and compliance-related technology support. Specific security measures are tailored to your organization’s needs and regulatory requirements.
Yes. NCITE provides Microsoft 365 administration, licensing assistance, email migrations, Microsoft Teams, SharePoint, Entra ID identity management, and cloud security configuration. We help businesses implement, secure, and manage cloud services so employees can collaborate efficiently while maintaining appropriate access controls and data protection.
Yes. NCITE provides business backup and disaster recovery solutions designed to protect critical data and reduce downtime following hardware failures, cyber incidents, or unexpected disruptions. Services can include automated backups, monitoring, restoration testing, and recovery planning. Recovery capabilities and timeframes depend on your environment, backup configuration, and agreed service requirements.
Absolutely. NCITE designs, installs, configures, and maintains business networks, servers, firewalls, wireless systems, and related infrastructure. We also provide structured cabling, network equipment installation, and infrastructure upgrades. From the physical network to the systems and services running on it, NCITE helps keep your technology secure, reliable, and ready to grow.
Let’s talk about your technology challenges and how NCITE can help keep your business secure, connected, and moving forward.
Since 2004, NCITE Solutions Group has delivered dependable managed IT, cybersecurity, cloud services, and infrastructure solutions. Based in Aiken, South Carolina, we proudly support businesses throughout the CSRA and Southeast.
we make IT... HAPPEN!
