- (803) 648-5460
- contact@ncite.net
- Mon - Fri, 8 AM - 5 PM
Client Support
Help From the Team That Knows Your Business.
Call, email, or send a non-urgent support request. Our support team is available Monday through Friday, 8 AM to 5 PM Eastern.
Call, email, or send a non-urgent support request. Our support team is available Monday through Friday, 8 AM to 5 PM Eastern.
Supporting Your Business
Clear communication, practical troubleshooting, and a team that takes ownership. To help us resolve your issue faster, please tell us:
(803) 648-5460
Urgent issues and outages
support@ncite.net
Non-urgent requests
Most issues are resolved remotely, guided by your technician.
Monday to Friday
8 AM to 5 PM Eastern
For outages or suspected security incidents, call (803) 648-5460. Do not wait for a form reply.
For non-urgent issues. Requests are reviewed during normal business hours, Monday through Friday, 8 AM to 5 PM Eastern.
Please do not include passwords, MFA codes, patient information, or other sensitive data in this form.
Everyday Help
From a single laptop to your whole network, our team supports the technology your business runs on every day.
Desktops, laptops, and other business devices.
Email, Microsoft 365 apps, and account access.
Network connectivity, Wi-Fi, and related issues.
Business phones and the key applications your team uses.
Call (803) 648-5460 for anything urgent, such as an outage or a suspected security incident. For non-urgent help, email support@ncite.net or use the support request form above.
Our support team is available Monday through Friday, 8:00 AM to 5:00 PM Eastern. Requests that arrive outside those hours are reviewed the next business day.
Tell us who is affected, which device or application is involved, the exact error message (a screenshot helps), and when the problem started. Please do not send passwords, MFA codes, or other sensitive information.
After-hours assistance depends on your service agreement and established support procedures. If you are a managed services client with an urgent after-hours issue, call (803) 648-5460.
Yes. Many issues can be diagnosed and resolved remotely, guided by your technician, so troubleshooting can start without waiting for an on-site visit.
When hands-on help is needed, a technician comes to you. On-site support is available throughout Aiken, Augusta, and the CSRA, with visits elsewhere scheduled based on location and service requirements.
Let’s talk about your technology challenges and how NCITE can help keep your business secure, connected, and moving forward.
Since 2004, NCITE Solutions Group has delivered dependable managed IT, cybersecurity, cloud services, and infrastructure solutions. Based in Aiken, South Carolina, we proudly support businesses throughout the CSRA and Southeast.
we make IT... HAPPEN!
