Privacy Policy

Effective date: November 5, 2026

NCITE Solutions Group (“NCITE”, “we”, “us”) respects your privacy. This policy explains what information we collect through our website, ncite.net, how we use it, and the choices you have. It covers this website only. Information we handle while providing IT services to our clients is governed by our service agreements with those clients.

Information we collect

Information you give us. When you use the contact form or the support request form, we collect what you enter: your name, email address, phone or callback number, company, the service or issue you select, the device or application involved, and your message. When you use the live chat window, we collect what you type and any details you choose to give, such as your name and email address. Please do not send passwords, multi-factor codes, patient information or other sensitive data through these forms or the chat.

Information collected automatically. When you submit a form, we record your IP address and browser details (for example, browser type and device), which help us prevent spam and abuse. When you browse the site, Google Analytics collects information about your visit, such as the pages you view, how long you stay, your approximate location (city or region), your device and browser type, and how you arrived at the site. See the Cookie Policy below.

We do not knowingly collect information from children under 13.

How we use your information

• To respond to your inquiry or support request and to provide the services you ask about.
• To schedule consultations, site visits or service calls.
• To understand how visitors use our website so we can improve it.
• To keep the website and our forms secure and free of spam.
• To comply with legal obligations.

We do not use the information you submit through this website for unrelated marketing without your permission.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run the website and respond to you, and only as needed for that purpose:

• Website hosting: our website runs on servers operated by NCITE.
• Email delivery: form notifications are sent to our team through Elementor’s Site Mailer service.
• Live chat: our chat window is provided by GoTo (GoTo Technologies USA, Inc.), which handles chat conversations and receives your IP address when the chat loads.
• Website analytics: Google Analytics (Google LLC).
• Maps and fonts: our Contact page shows an embedded Google Map, and the site loads fonts from Google Fonts. Both are provided by Google, which receives your IP address when they load.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or sale.

How long we keep it

We keep form submissions and chat conversations as long as needed to respond to you and to maintain records of our communications with clients and prospective clients, unless a longer period is required by law or by an agreement with you. Google Analytics data is kept for 14 months under our Analytics settings.

Your choices and rights

• Cookies and analytics: you can opt out of analytics tracking at any time by blocking or deleting cookies in your browser settings. Google also offers a browser add-on to opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
• Your information: you may ask us to access, correct or delete the personal information you submitted through this website by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.
• Depending on where you live, you may have additional rights under your state’s privacy law. We will honor those rights as the law requires.

Security

We use reasonable administrative, technical and physical safeguards to protect the information we collect, including encrypted (HTTPS) connections to this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Links to other websites

Our website may link to other sites, such as Google Maps or our Google reviews. Their privacy practices are their own, and this policy does not cover them.

Cookie Policy

Cookies are small text files a website stores in your browser. We use a small number of them.

• _ga (set by Google Analytics): Distinguishes visitors so we can count visits and understand how the site is used. Lasts: Up to 2 years.
• _ga_1LXHGSFQPX (set by Google Analytics): Keeps track of the current visit for the same purpose. Lasts: Up to 2 years.

The embedded Google Map on our Contact page and Google Fonts may also let Google collect information or set its own cookies under Google’s privacy policy (https://policies.google.com/privacy). If you use the live chat, GoTo may store information in your browser to keep the conversation going, under GoTo’s privacy policy (https://www.goto.com/company/legal/privacy).

Your choices. You can block or delete cookies, including analytics cookies, in your browser settings, or use Google’s opt-out add-on linked above. The website will still work, but we won’t be able to measure how it is used.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

Contact us

NCITE Solutions Group
233 Barnwell Ave NW, Aiken, SC 29801
Email: contact@ncite.net
Phone: (803) 648-5460